Welcome to Kraalikaa’s FAQ page! Here, we’ve answered the most common questions to help make your shopping experience smooth and enjoyable. If you have any other queries, feel free to contact us!
1️⃣ Orders & Shipping
📌 Q: How long does shipping take?
✅ A: Our orders are processed within 2-5 business days. Delivery times vary based on location:
- USA & Canada: 7-14 days
- Europe: 10-20 days
- Rest of the World: 15-25 days
📌 Q: Do you ship internationally?
✅ A: Yes! We offer worldwide shipping. Shipping costs are calculated at checkout.
📌 Q: How can I track my order?
✅ A: Once your order is shipped, you will receive a tracking number via email.
2️⃣ Returns & Refunds
📌 Q: What is your return policy?
✅ A: We accept returns within 14 days of receiving your order. Items must be unused, unwashed, and in original packaging.
📌 Q: How do I request a return?
✅ A: Contact us at taruna.create@kraalikaacreation.com with your order number and reason for return.
📌 Q: Do you offer refunds?
✅ A: Refunds are processed after we receive the returned product. Shipping fees are non-refundable.
3️⃣ Product Quality & Care
📌 Q: Are the prints fade-resistant?
✅ A: Yes! Our designs are printed using high-quality digital and sublimation printing, ensuring long-lasting colors.
📌 Q: How do I wash printed garments?
✅ A: Machine wash in cold water, gentle cycle. Avoid bleach and tumble dry on low heat.
4️⃣ Custom Orders & Special Requests
📌 Q: Do you offer custom prints?
✅ A: Yes! We offer custom designs on select products. Contact us for details.
📌 Q: Can I request a design modification?
✅ A: Some of our prints can be adjusted to your preference. Email us at taruna.create@kraalikaacreation.com for inquiries.
5️⃣ Payments & Security
📌 Q: What payment methods do you accept?
✅ A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and more.
📌 Q: Is my payment secure?
✅ A: Yes! Kraalikaa uses SSL encryption to ensure your transactions are safe and secure.
6️⃣ Contact Us
📌 Didn’t find your answer?
✅ No problem! Reach out to us at taruna.create@kraalikaacreations.com or via our Contact Page.